Shipping and Delivery
We are committed to delivering your order as quickly and accurately as possible. This document provides all the information regarding our shipping and delivery policy.
Processing Times
Orders are processed within 1–3 business days. Once your order has been dispatched, you will receive an email containing the tracking details.
Delivery Times
The average delivery time is 3–7 business days, depending on your location. Please note that delivery may be delayed during peak periods or due to customs procedures.
Shipping Method and Origin
All orders are shipped directly from our supplier in China. As a result, customs fees may apply depending on the destination country.
Shipping Costs
Shipping costs are displayed at checkout. These depend on the weight, destination, and shipping method selected.
Responsibility During Shipping
If the tracking information indicates that the parcel has been delivered, responsibility lies with the customer.
Please check your address carefully; any mistakes must be reported within 24 hours of placing the order.
For any questions regarding shipping, please contact us at info@ivymara.com