Terms and Conditions

Terms and Conditions

These terms and conditions apply to all purchases made through the Ivy & Mara website, located at Marketing 45, and accessible via info@ivymara.com

1. Applicability
By placing an order, the user accepts these terms and conditions.

2. Product Information
We make every effort to describe our products accurately and provide up-to-date information. However, typing errors or inaccuracies may occur.

3. Orders and Payments
Orders are processed once full payment has been received. The available payment methods may vary by country. Customers are responsible for checking which payment methods are available in their region.

4. Processing and Delivery

Processing time: 1–3 business days

Shipping time: 3–7 business days (depending on location)

Shipping is carried out directly from our supplier in China

5. Returns and Cancellations
Please refer to our separate returns policy for all applicable conditions.

6. Liability
We are not responsible for loss or damage during shipping if the tracking information indicates that the parcel has been delivered. Always carefully check the address provided.

7. Intellectual Property
All content on the website (texts, photos, logos) is the property of Ivy & Mara and may not be used without permission.

8. Complaints Procedure
Complaints may be submitted in writing to info@ivymara.com We aim to respond within 5 business days.

9. Applicable Law
These terms and conditions are governed by Dutch law.